EXTENDED SUPPORT
STANDARD SUPPORT
Standard Support lines are open 9am-5pm EST and you can talk to one of our technicians regarding questions or problems with your service.
During Standard & Extended Support, we provide new releases, updates, services packs, builds, fixes, and patches in order to enhance a product’s security and reliability, close vulnerabilities, and fix problems.
We also provide non-security updates that enhance a product’s design or functionality, accepts requests for feature or design change, and honors warranty claims.
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EXTENDED SUPPORT
Extended Support hours are 7am-11pm EST.
You can speak with one of our technicians about any issues with existing service or regarding any questions or problems with your system.
TTAVIP takes pride in providing excellent support service for our customers. You can also use our CONTACT FORM for less urgent quesions or comments.